We ship all of our products within the US and Canada. Canadian orders will be shipped from our Canadian warehouse and all other orders will be shipped from the US warehouse.
The US Territories we ship to include, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and the Virgin Islands. We also ship to APO and MPO addresses via USPS.
We ship FedEx Basic for most orders within the US and Canada Post for orders to Canada. Orders going to Alaska or Hawaii will be shipped via USPS.
PROCESSING AND SHIP TIME:
Once placed, your order will be confirmed within 30 minutes and then it will take 2 - 4 business days for us to process the order and get it prepped for shipping.
Your dress will then be shipped via FedEx Ground from our warehouse in Northern California for US customers or via Canada Post from our warehouse in Canada for Canadian customers. Delivery generally takes 1-10 business days, depending on your region, but it can take an additional week for Canadian orders to be delivered.
For our US customers, see the handy FedEx Ground shipping map below to figure out the standard shipping time for your region:
Once your order is confirmed and processing has begun (30 minutes after the order is placed), we are no longer able to make any changes to your shipping address.
We are not responsible for lost, damaged, or stolen packages. By signing up for FedEx Delivery Manager you may be able to reroute or hold packages, get up-to-date tracking, and even leave delivery instructions for your FedEx driver.
SHIPPING COSTS:
We use standard shipping for orders but if there is a promotion, we will provide free shipping. Standard shipping costs for US customers is $5 and for Canadian customers is $6.95.
Please keep in mind that shipping costs are non-returnable for any reason.