In this article we will cover the following topics:
What if I don't receive my order?
When your order ships, you'll receive a tracking number for one of our shipping carriers that you can use to track the status of your order. Once your order leaves our warehouse, we are unable to make any changes to the delivery of your order.
If for some reason your order is returned to us by the carrier, we will not be able to reship it. We are happy to provide you with a full refund when the returned items are processed.
Blush Mark is not responsible for lost or stolen packages. If your package shows as "delivered" but you have not received it, we recommend waiting an additional 24 hours as the carrier may be slightly delayed. If you live in a complex with a main office, you may want to check with them first or ask your neighbors if they've mistakenly received your order. If, after this time, you still do not have your package you can contact the shipping carrier directly for more information or reach out to our customer support team within 15 days of the "delivered" date on your tracking and we'll do our best to assist you.
Why hasn't my tracking updated?
Orders are first packed and shipped from our international warehouse to our domestic fulfillment centers. At the time your order is processed, the shipping label is created but it is not scanned until the package is handed off to the carrier from our domestic fulfillment center.
You may not see updates via local couriers until the package is cleared by local customs and processed by our local fulfillment center.
If your estimated delivery date has not passed, please wait patiently for the carrier to receive your package and update the tracking.
Once this process has been completed, you will receive an email notice and tracking should update shortly after this.
If your order is in transit and appears to be delayed by the carrier, we recommend reaching out to the shipping carrier directly for more information.
For more information on shipping, refer to our FAQs: