|Please Note: Due to COVID-19 restrictions, processing returns may take up to 30 days. You will receive an email confirmation for your records once your return is complete and we have processed your refund. We thank you for your patience and understanding.|
Normally, the processing time for refunds can take up to 7 business days on our end and your financial institution may require additional time to post the funds back to your account.
Once your refund is processed, we'll email you with a confirmation for your records. If you have already received this email and more than 14-days have passed, we recommend contacting your financial institution directly.
Refunds can be processed in two ways:
- Blush Mark Wallet: Your refund will be processed back to your Blush Mark Wallet where you can use the funds on a future purchase. It's basically like store credit!
IMPORTANT: We cannot reverse your refund if you select Wallet Funds. Once the refund is processed to the Wallet we will not be able to process a refund back to the original form of payment, so make sure you plan to shop with us again!
- Original Payment Method: Your refund will be processed back to the original method of payment. Refunds are processed back to the account, not the card. If your card is no longer active, your financial institution will most likely apply the refund to your new card, however, this is not always the case. We recommend reaching out to your financial institution directly if you have concerns regarding closed accounts.
If you use Rewards Points to place your order, your points will not be refunded back to you.
If you use your Wallet to place your order, your refund will be processed back to your Wallet.
Below is the breakdown of turnaround time for us to process refund via different channels:
|Return Shipping||Warehouse Processing||Refund Processing|
|Refund Path||Refund Time|
|1-5 Days||3-5 Days||Blushmark Wallet||1 Day|
|Original Payment Method
NOTE: Points will be applied across the entire order. Each item in the order will have a portion discounted due to the points used. You will not get all your money back for the items ordered with points.
In addition, if you've paid for your own return, please save the receipt and tracking number of the return from the carrier.