If you’re having some trouble submitting your payment, we recommend trying the following common fixes first:
- Make sure all information is correct including credit card number, expiration date, and security code if asked.
- Try refreshing the page, or logging completely out and then logging back in.
- Start over with a new order instead of trying to pay for the same order over again.
- Try using a different card.
- Try using PayPal if you have a PayPal account.
- Clear your cookies and cache
- If your payment is still declined, contact your bank for more information before reaching out to us.
If none of these tricks help, please contact customer support with the following information:
- The platform you are using (App, Mobile Site, or Web Browser)
- Name and version of the browser you are using
- A screenshot showing the error message you’re receiving