Orders may be cancelled for a variety of reasons:
- Unsuccessful payment: We will email you an urgent reminder to provide payment and complete your order. Orders will be automatically cancelled within 5 days if payment is not successfully processed.
- Order is unconfirmed: In some cases we may contact you to confirm the order if it is over a certain amount. If we do not receive confirmation back from you, the order will be cancelled and refunded.
- Out of Stock Item: If only 1 or 2 items from your order were unavailable when the order was processed and packed, we will email you to let you know the items were out of stock.
- Duplicate order: In some cases, you may find that you have accidentally started 2 orders for the same items, but only paid for one. If you go through checkout for an extended period of time without paying for the order, it will cancel out as mentioned above. If you see a charge on your account for an order, but also received a notice that an order was canceled, please double check your order history to ensure you do not have a second order for the same items.
We are unable to reinstate cancelled orders. You may repurchase the items, or choose something else if the items are no longer available.